Non Existent Service from Vodacom Fibre

I have moved house. On 3 July 23 I phoned Vodacom Fibre on number *** to inform Vodacom of this and request the move of my fibre line to the new house. I spoke to an agent who logged the process. She informed me that a Vodacom representative would call me in a few days to finalize the move of the line.

I had no response from Vodacom and phoned again 10 days later (on 13 Jul 23). It seems nothing was done by Vodacom re the requested move of my fibre line. The Vodacom consultant (Noxolo) re-initiated the process on the side of Vodacom on 13 Jul 23. She marked it as urgent and as a priority due to the oversight and non attention received from Vodacom relating to my original request. As yet I still do not have a operational relocated line at my new address (this is now nearly 4 weeks after my initial request for relocation). I have logged numerous queries with the Fibre Customer Care line and each time I am just told it is being escalated online, with no further progress. I spoke to team leaders on 2 occasions also with no further progress.

I also sent an email to FTTHEscalations. I was informed that the manager responsible for the installation will contact me. Up to now again no response. I cannot believe the total lack of urgency from Vodacom.