Hellopeter
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1 reviews | Active since Sept 2016

26 Oct 2016, 16:29

Non existent service from VODACOM

<p>vodacom has incorrectly billed me R4000 for Someone else's premature cancellation!!!! They admit that is THEIR FAULT!!!!! I have tried for more than 2 and a half months to get my money back Have spoken to more consultants i can keep track of. Have more reference nrs that i can count and yet NO ONE seems to know what the hell is going on. I am in the process of cancelling EVERY LAST contract i have with you!!!!! </p>

0
Replies (3)
Vodacom
Vodacom's reply27 Oct 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 Oct 2016, 07:55
Reviewer Update

You are wasting my time!! This is your standard response EVERY SINGLE time i contact you!!!!! Your consultants either NEVER phone or they are completely incapable of sorting out my problem when they do phone!!!! I have spoken to about 20 different consultants over the last 2 and a half months!!!! My query is STILL NOT SORTED out!!!! Even when i ONCE AGAIN contact then i am being tokd my query has been escalated!!!!!!! Bull dust!!!! You guys are pathetic!!!

's update28 Oct 2016, 14:51
Reviewer Update

Still waiting for someone to contact me!!!