Non-existent Service Delivery

We requested Fibre to be installed a month ago and paid installation. Only when we escalated the matter was the lines installed on Thursday where the guys were an hour late and on arrival they took lunch at 10 in the morning!!!! We were advised that the router from the service provider would be delivered within 2 days. When we followed up today we were advised that Vodacom still needs to do the activation before the service provider can deliver the router and that this can take another week. This is completely unacceptable and I need this to be sorted out within 24hrs otherwise I will escelate this further with the CEO of Vodacom!