NON EXISTENT SERVICE!!

Shocking service from Vodacom; on 20 Oct last year someone contacted Vodacom impersonating me and did several upgrades and opened new services. Even managed to get at least 3 new devices delivered to Pretoria when I live in Cape Town. All my services have now been cut off; Vodacom acknowledge that there has been ***** on my account but say I must pay the outstanding R32k before they will reinstate my wifes cell phone number and our home fibre. I have confirmation from Vodacom that they have received POP from a payment I made which completely settled the amount outstanding on my wifes phone and our fibre. Impossible to speak to ANYONE who can help; I have tried more than 50 times to phone, email and visit Vodacom stores. Today my wife could not be contacted by my daughters school after she fell ill; UNACCEPTABLE.