JJ
Jonathan J

1 reviews | Active since Aug 2015

30 Jan 2017, 09:59

Non-existent service

<p>Previous Hello-Peter response: EC-0BDB-22OZQT</p> <p> </p> <p>I signed up for the Cyber-Monday deal which included 20GB of data for 6 months. Instead I was given 10GB. Apparently on the system this has been set as 10GB for 1 month...</p> <p>I WAS ALSO CHARGED AN UPGRADE FEE DESPITE DOING IT ONLINE WHICH I WAS PROMISED WOULD NOT BE CHARGED!</p> <p><br />See below links for reference:</p> <p><br />This was my upgrade request ***<br />My Vodacom Service Request number 1- ********** 866284<br /> </p> <p>http://now.vodacom.co.za/artic le/2016/11/22/massive-online- sales-coming-soon</p> <p>http://now.vodacom.co.za/artic le/2016/11/25/black-friday- deals</p> <p>https://myvodacom.secure.vodac om.co.za/vodacom/shopping/ black-friday-cyber-monday?cid= MG_vdcm_9_nwmd_9067</p> <p>https://www.google.co.za/webhp ?sourceid=chrome-instant&ion= 1&espv=2&ie=UTF-8#q=vodacom% 20black%20friday%20deals</p>

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team