NON-EXISTENT SERVICE

Yesterday (10 May 2021) I logged a complaint with Vodacom. I received an SMS with a reference number (***). The message stated a 'Solution Expert' would contact me within 24 hours. This morning I receive another message to tell me the service request is still in progress. An hour later another message telling me it has been 'closed'. Until now NOBODY from Vodacom has been in contact with me in any form. Then to crown it all I get another message asking me rate my 'interaction with Eltino', whoever he might be. I had no contact with this person and it appears the Vodacom support staff creates fictitious contact details for queries to create the impression they are actually working! I suppose I will get the standard response thanking me for the feedback and that someone will be in touch – which is utter *******!