Non-existent service

Once again Vodacom has let me down. I cancelled my contract in August 2020. They then renewed my contract. After dealing with Customer Care the upgrade was cancelled. I then informed them I would really really like to cancel my contract. Not to any surprise it wasn't cancelled. I then phoned again in January and spoke once again to the cancellation department. I then received my statement in February and also went onto the Vodacom app. My bill was still the same. I contact Vodacom just to discover my contract has still not been cancelled, Due to Vodacom having *********** staff I have to pay. Bad service once again.