Non existent service

I've requested my fiber line to be relocated to a new premises, in the same town, on 12 December 2020.

Vodacom sent me forms to complete, which was done and sent back on the same day. I recieved email confirmation that all is in order and I will be contacted to make arrangements for installation.

It's been a little over 3 months now and the fiber is still not installed.

Vodacom has been very eager to debit money from my account every month and I'm on a month to month contract, but I've received Non existent service...

Every phone call I made resulted in consultants being very confused and unable to help me. Every time they say that they will get back to me, and I'm still waiting for those phone calls... Multiple emails sent to vodacom, requesting an update, ignored...

This has been the worst service i've ever received in my life.

I do not recommend vodacom fiber to the home to anyone. You might end up paying them for no service at all...