JH
Justin H

1 reviews | Active since Nov 2018

12 Nov 2018, 12:25

Non existent service............

Salesman cane and sold Fibre to us in Alberton and we signed up. 6 Weeks later we were supposed to get activated and I placed my first call to the call centre on 5 October 2018, they said that it would be 5 working days from the date of the call. They said that they would escalate it through their manager and I have placed more than 5 calls since and everytime they said they would escalate and nothing has happened. You cannot get hold of the department that does the activation as they do not have a number (communication company). There is no resolution, so please do not sign up with them as they do not come back to you either.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2018, 12:44
Official
Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team