Non-existent PS4 consoles and poor service

Upgraded my cellphone contract 6 weeks ago, and selected a Sony Experia XZ1, with the Playstation 4 console add-on. I am already paying for it, but the store is even now unable to give any indication whatsoever of what the due date is for my receiving the console. Customer services also remained clueless when I phoned them to enquire about the delivery date. No one is interested in finding out, or even knows who they would have to check with. You are simply told that the system doesn't show any due date, and to wait untill it eventually arrives. Once again Vodacom proves itself and it's staff incapable of proper purchasing, supply and order expediting, as well as that they are indifferent to the customers they claim to serve, while selling things they cannot supply in a reasonable timeframe, as with their iPads.