XM
Xolani M
1 reviews | Active since Dec 2015
04 Sept 2024, 15:18
Non-existent network connection
If zero stars was an option, that is what Vodacom would get right now. Non-existent connection in Trichardt (Govan Mbeki municipality) and they know about this for close to 2 weeks now but ZERO ACTION. SOME OF US HAVE TO WORK FROM HOME. I chose you to provide me with a stable, constant connection not this nonsense. AS SOON AS MY CONTRACT COMES TO AN END WITH YOU, it is toodooloo.
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Replies (2)
Vodacom's replyOfficial
05 Sept 2024, 08:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2024, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2024, 07:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/09/09 at 07:51:49, you have confirmed the network is much better. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2024, 07:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/09/09 at 07:51:49, you have confirmed the network is much better. Regards Vodacom Consumer Website Team
Best regards,