Non-existent Customer servie- report ****** phone

I am unhappy with their service. I called to report a ****** phone, they referred me to a nonfunctional WhatsApp robot. the robot automatically tells you that it's offline and cannot assist or it will tell you to go get a Vodacom number to chat with so it can help, where am I to get one if my phone is ******? The number 082 135 leads to nowhere, useless. I am livid. A case has been opened 64/04/2024 Potchefstroom station. ***