GM
Gezina M
1 reviews | Active since Jul 2016
17 Dec 2019, 13:09
Non-existent customer service from Vodacom, yet again!
Non-existent customer service from Vodacom after phone calls made and a detailed email sent on 20 November, almost a month has gone by and still no acknowledgement or response from Vodacom! Query yet to be resolved about why monthly debit orders haven't been presented by Vodacom since October, after sending them proof in the form of my personal bank statements that there was a sufficient bank balance and the debit orders never returned unpaid! Please investigate what went wrong and also contact me to arrange suitable payments for the growing outstanding balance, and refund the incorrect charges to my account!
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Vodacom's replyOfficial
17 Dec 2019, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
Gezina M's updateReviewer Update
19 Dec 2019, 07:59Contrary to the generic reply received on my HP complaint, Vodacom hasn't bothered to get in touch with me as yet! I cannot stress enough how sorely lacking Vodacom's customer service is, even after a complaint has been logged. Clearly Vodacom has too many customers, and I'm just another number. This is an opportunity for Vodacom to change the customer's experience, but Vodacom doesn't care! I can't wait to change service providers in the new year. Come on, please prove me wrong!
GM
Gezina M's update19 Dec 2019, 07:59
Reviewer Update
Contrary to the generic reply received on my HP complaint, Vodacom hasn't bothered to get in touch with me as yet! I cannot stress enough how sorely lacking Vodacom's customer service is, even after a complaint has been logged. Clearly Vodacom has too many customers, and I'm just another number. This is an opportunity for Vodacom to change the customer's experience, but Vodacom doesn't care! I can't wait to change service providers in the new year. Come on, please prove me wrong!