Non existent customer service from Vodacom

<p>I migrated from prepaid to contract.Everything was done on line.My handsets were not delivered on date and time specified.To top it all my new phone came with the wrong SIM card.Vodacom now wants me to go to a store and pay R63,00 for new contract SIM.I am being sent to and fro yet no one seems interested in going the extra mile for a stuff up created by Vodacom.All answers are the same.Vodacom claims to record conversations yet no one can check deal offered and made.Vodacom staff really dont seem interested as i keep on being transferred from one department to the next.Operators also refuse to give me management mail address.I need action taken and not be told to wait seven days for new sim.I hope Vodacom realises that we are in the year 2017,and not in the middle ages.</p>