Non-existent Customer Service & False Advertising

I have been trying to sign up for Vodacom Fibre for a week now and their salespeople seem too busy to want my business. Unfortunately in my estate we are only allowed to use Vodacom for our fibre, or I would've taken my business elsewhere after day 2 of waiting.

Also, on their website it clearly shows that the month-to-month contract with Octotel includes free installation and NO activation charge, yet when they sent me the initial quote, there was a "Once-off" charge of R910. I called in to query this and was told that the original salesperson would call me back but after waiting almost 2 days for the call, I called in again. The salesperson then told me that in some areas, third party providers charge a once-off fee for the month-to-month contracts, but no-where does it say that. Only under the Vodacom fibre month-to-month contract does it show that there is a "Once Time Service Activation Fee".

If I had known Vodacom were so useless, I would've opted to stay with my previous service provider Afrihost.