CC
Carmen C
1 reviews | Active since Feb 2019
06 Feb 2019, 11:27
Non-existent customer service except for R60k bill!!!
I reported impossibly high usage of data on my phone and advised Vodacom in December, twice or three times in January. I have had no communication from Vodacom except for a bill of over R60 000. My usual monthly bill is R1200!
No response, no communication, my line has been cut after being a customer for more than 10 years! This is highly unacceptable and just plain rude.
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Vodacom's replyOfficial
06 Feb 2019, 12:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2019, 12:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team