Non existent customer service

Absolutely the worst service a customer can get. I have lodged a service request on the 22/12/2021, SR*** my fibre service down. After resetting and hard resetting as requested by Vodacom nothing was still working take note metro fibre line is not at fault. Till today 01/01/2022 I still don't know whats going on after speaking to several 1 st line people and alot of ticket escalations still nothing. Only promises on feedback. Can it take Vodacom that long to establish that the problem is with the router and advise accordingly.

Yesterday I was informed by a resolutions consultant that nothing has been noted on my ticket of anything that has been tested ect. He was also supposed to have called me back before close of business yesterday with feedback but also didn't do this. There is no complaints manager available also customer care e mail never responds as I'm still awaiting feedback on my previous complaint of 3 months ago where my whole installation was done incorrectly and had to be redone. I won't even waste my time again typing up a mail.

Now what Vodacom where do a customer go to get any form of assistance your call centre structure is clearly not working at all. Communication is non existent and I'm still without fibre and no closer to having it sorted.