Non existent customer service

This company doesn't deserve a single star. It has been almost 3 months since we relocated - we called in advance, upgraded to fibre and we haven't seen a single soul at our residence to install. We have about 15 reference numbers where we ask to cancel our wifi. We have been paying our cell phone bills diligently except for our wifi - which I feel I am not going to pay for if that service hasn't been delivered and the fact that we have requested cancelation. Our cell phone services have been suspended due to an overdue wifi bill. Every single operator says that they cannot do anything for us until our wifi bill is paid. I am so fed up with this *******ed company. Why must I pay for a service that I have been begging for and never received?