non existent customer service

after 2 days of my fibre connection being down, logging the call via the app, calling 5 times and still nothing being done to resolve the call. getting told twice that someone will call me back and still waiting for said calls i have decided its time to end it. call has now been logged to cancel the line. i would rather pay the extra R300 a month than have to deal with such blatant disregard for customer service.