Non existent customer service

<p>Me and my wife have been loyal Vodacom contract subscribers for 10+ years but the service or perhaps lack thereof we received when attempting to upgrade online has left us with extermely dissatisfied and strongly considering not renewing and switching networks. On Sunday my wife attempted to upgrade online by taking advantage of the black friday/cyber monday special( Samsung Galaxy A7)for R229pm) ,it then prompted her to fill in her details, (which she did) and then received a reference number saying she'll receive a call back "shortly" (note the use of the word shortly) however, no call received. Monday morning she received and automated text advising her of her reference number and again, to be contacted "shortly". Throughout the day, no call back. I then advised her to call in. After holding for 9minutes, she gets through to an agent only to be immediately disconnected. After attempted to submit another call back request, the system say unable to log the call back as one was done within the past 36hrs. Why this total lack of service Vodacom? Why offer an inefficient online service? This poor customer experience is so unsatisfactory that we are considering just ending our contracts considering the time period is up. What are you going to do to correct this Vodacom???? Now the deal we app**** for two days ago is no longer valid. Is there a reason to stay with your network? Please do not use black friday/cyber monday as an excuse for the lack of service because many businesses we still able to maintain their customer service levels during this period . Also bear in mind that when we app**** for the deal it said stock available, even checking last night it still showed "stock available" . So Vodacom, what now?</p>