Non Existent Customer Service

<p>I upgraded in April, I was debited the correct new premium of R599 in April but May, June they debited my account for R1190. 50 for what???<br /> I called in to find out and I was told it's fees for my previous handset and outstanding amount on contract. Why then I mentioned to the upgrades department was this not told to me when I did the upgrade.<br /> I asked them will this be the last time for the amount to be debited and I was reassured yes..end of June I experienced the same thing I had contacted Vodacom again in June to get this rectified I am still awaiting a call back from a team leader in upgrades that told me I am so sorry mam but there is nothing we can do about the amount debited we can't refund you cause it is the right amount this is something that should have been told to you when u did your upgrade and I told him it was for the first month and now it's happening again where I was told it wouldn't and then the phone was put down on me. <br /> I have received numerous sms's to pay my account for June as I saw they had debited the same amount R1199. 50 I had returned at the bank. I will not be making payments until someone from upgrades takes the steps and just picks up the phone to give me the service I deserve as a paying customers. I have never dealt with a service provider like this, rude, careless and no accountability for anything. I am sad to say that should this not be resolved in a timelously manner I will take it further.<br /> I would have preferred to stay with Altech Autopage rather than deal with incompetence for a cell phone contract from Vodacom. <br /> <br /> My number is ********** 508 I would like "someone who cares" to go back to the call recordings I have had with ur staff from April in customer care to sales in upgrades and then of course a team leader and listen to the calls and conversations recorded and see the response you Vodacom people give us as clients..</p> <p>Despicable I tell you. I read through all the Hello Peters on Vodacom all I see is alot of unhappy clients in regards to upgrades and services so it high time something changes or I will be canceling my contract with Vodacom</p>