BD
Bianca D
1 reviews | Active since Jul 2017
16 Jan 2019, 12:10
NON EXISTENT CUSTOMER SERVICE
Vodacom's customer service is kon existing! We took my husband's phone in for repairs on 06/01. We were told that we can phone on 08/01 to hear how far they are with the repairs. We phoned and they dis not even order the part at that time. Everyday since then we have phoned and there is a problem. My husband was supposed to receive a call or an sms before 9 this morning but nothing has come through. We phone the branch we left the phone at(East Gate) and ask to speak the manager. The manager is busy everytime we phone! This is ridiculous and the worst customer service ever. Making empty promises.
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Vodacom's replyOfficial
16 Jan 2019, 12:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2019, 12:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jan 2019, 14:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply17 Jan 2019, 14:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team