Non existent customer service

<p>Hi,</p> <p> </p> <p>I had a contract with Vodacom that was due to expire at the end of April. I phoned on the 18th of March to make sure the contract would be cancelled and converted to prepaid. On the first of may my contract was not cancelled. I phoned the call centre on the 3rd of May to cancel. I was told it would take between 3 and 24 hours to convert to prepaid. My sim card immeditately stopped working. It has been 9 days now and my sim card still does not work. I have phoned the call centre literally 20 times and have been to a physical vodacom store 6 times. Numerous people have promised to sort out the issue and phone me back. Not a single person has.</p> <p> </p> <p>Vodacom has absolutely no will to solve a customers issue. I have been forced to leave vodacom and join one of their competitors.</p>