NON EXISTENT CUSTOMER SERVICE

On 27.01.2018 I received a call form a Vodacom Agent upselling me to an upgraded contract which I agreed to. Needless to say I was billed R150.00 for an upgrade admin fee - upon query I was told I should not have been billed for this as I was directly contacted by Vodacom however I have to date still not received a credit for this amount. From invoice date 01.02.2018 (which was due on 01.03.2018 and which included the upgrade admin fee) to date I have queried the amounts reflected on my monthly bills as I am of the opinion that I have been over billed by Vodacom. I have been billed for out of bundle calls when my Vodacom app confirmed that I have not finished my monthly bundle minutes. Giving Vodacom the benefit of the doubt I requested the itemised billing for invoice 01.02.2018 only. Vodacom kept on sending me an email with the following inaccessible link and no pdf attachment - “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html ". I continuously called Vodacom Customer Care to query the accounts including the itemised billing emails received, to be met with hour long conversations with different Vodacom Agents, having to explain my query in length each time, more often than not Agents not willing to assist other than to log a service query, promises for return follow up calls never received and with the receipt of vague smses confirming that my queries have been resolved and that "my account is correct and that Vodacom no longer sends itemised billing via html". I have been in to the Vodacom Atterbury store for assistance however all they could do to assist was to "log a service query". I have contacted the Menlyn Complaints Store for assistance and was told I need to actually go into the store to ascertain whether that store can assist with my query - really have I not done enough already!! I have spoken to Team Leaders and Supervisors and to no avail. This back and forth dilemma has been going on for two months now . Each time I call in to speak to the previous person I dealt with I get through to a different agent centre whom does not know the person I spoke to previously and needs to track the previous person down, however I never hear from that person again. I have also sent emails to an email address furnished and no response. There is no one who sticks to their commitments, no one actually assists in resolving any queries and no one calls back. To my dismay I have now received my bill for 01.04.2018 and I have been billed for 7 itemised billing statements (for the same month) which I have never been able to access. Vodacom very disappointing - I think its about time that I find a new service provider despite having been with you for over 15 years now. Perhaps even time to approach the National Consumer Commission as this is totally unacceptable.