1 reviews | Active since Sept 2017
NON-EXISTENT CUSTOMER SERVICE
The customer care and call centre at Vodacom are non-existent. I have been on the phone waiting for 28 minutes, to which the consultant could not assist me and proceeded to put the phone down. I have emailed for follow ups every day since last week, to which I have had no response. I am trying to migrate from Evotel to Vodacom - and the service has been shocking. I have sent my forms through twice already. Vodacom says that the process takes 48 hours - but this has been over a week.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team