Non-existent customer care

I relocated to the UAE with an opportunity. Trying to interact with Vodacom is proving impossible. I tried Tobi and was promised someone would call me back but no-one did. Then I sent Customer care an e-mail just to be informed that I need to use Tobi just to be referred to supposedly human again and after explaining my issue the person simply disappeared once again. Seems as if other users have the same issue supporting the feeling that you are promised the sun and moon before joining but once joined there is no way to get service except from going into the shop and waiting in the queue. Seriously need to reconsider if it is worth trying to keep my number.

See similar experience at https://www.heraldlive.co.za/weekend-post/your-weekend/2024-01-28-more-than-year-stuck-in-customer-service-hell-with-a-bot-called-tobi/#google_vignette