Non existent customer care

<p>Service request no. A2-20FM-UHHW7 has been logged , that is as far as vodacom goes with resolving my problem.First it was Candice Major that was supposed to help me, now its Samuel Marema , still no joy.But when it comes to taking their money at the end of the month there is no problems.When can i expect to see this problem resolved? or is this the new way vodacom keeps their customers in the dark about their contract numbers so that it is impossible to see when to cancell and to upgrade. It seems vodacom has gone rogue as i cant even cancell my expired contracts anymore as they keep deducting the money months after it has expired , and i cant see whats going on as five of my numbers disapeared from my online profile, Sending me a sms every other day does not resolve the issue.Get someone competent to sort this out please.</p>