NON EXISTENT CUSTOMER CARE

When you call Customer and service and on a call with the consultant and the call cuts and no call back? Where is the service in that. I am now calling for the 3rd time today and every time the consultants are ***********!!!!Consultant cannot advise me on my new change to subscription/ How is that? Are your agents not trained? I am totally frustrated and incompetence like this is not expected from a major company as yourselves. Then you call back and the agent has a arguement withyou and the new reduced premium offered to you is set a a totally different rate. How is this service!

DISGUSTED!!! I have been been patient since JUNE!