BM
Bernice M

1 reviews | Active since Jan 2025

20 Jan 2025, 17:21

Non existent connection.

I signed up for a contract with the wifi router special for 50mbps. I regret this decision deeply. There was a time when when they used to be leaders in data speeds but definitely not now.

Firstly ever since I got the contract the internet speed has never reached 50mbps , on a good day its 10mbps. When you call to get help no one can really assist you. When you try to cancel the contract the operator hangs up , they tell you they will call you back and never do.

It can barely handle 1 cellphone connected to it, I want to even talk about having to do work. Whatever do you , don't sign that contract. It is a **** , false advertising

0
Replies (3)
Vodacom
Vodacom's reply21 Jan 2025, 08:06
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
BM
Bernice M's update01 Apr 2025, 10:54
Reviewer Update
Hi

I returned the router over two months ago. I called to cancel the contract they said they can't cancel my contract because the store has not gotten the router.

Its the second month I am being debited for a service I am not getting. Its known I can't reverse because it will show up as a non payment on my credit score.

Kind regards.
Bernice Matsie.
BM
Bernice M's update01 Apr 2025, 11:00
Reviewer Update
To be transparent. I called again today