RT
Rory T

1 reviews | Active since Nov 2009

04 Sept 2016, 23:54

Non existent communication

<p>I'm using Hello Peter as all other methods of communicating with Vodacom are unavailable. I've always had mobile roaming enabled on my contract but I arrived in Sydney Australia and it's not on. I go onto the Vodacom website and app to try and email them and get redirected to the chat, which fails as soon as you start typing the details. I can't call them so what an I left to do?</p>

0
Replies (4)
Vodacom
Vodacom's reply05 Sept 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RT
Rory T's update05 Sept 2016, 10:48
Reviewer Update

Hi, that would be great. I haven't heard anything yet but please do contact me on whatsapp as I currently have no phone or sms connectivity, regards Rory

RT
Rory T's update05 Sept 2016, 13:51
Reviewer Update

Please can you confirm how you're going to contact me as my phone is not roaming.

Vodacom
Vodacom's reply05 Sept 2016, 14:20
Official

Dear Client

We will contact you via email.

Kind regards

Vodacom Consumer Website Team

Best regards,