Non existent client servive and inefficiency

<p>I have raised a query with Vodacom on 26 August - service number 1- ********** 1511 - which was not resolved. When I escalated another service call was opened 1- ********** 3559. No one from customer care contacted me as promised. I logged at Hellopeter on 3/10/2016 and the standard reply on 4/10/2016 was that a customer care consultant would call me. It is 6 working days later and I received no feedback.</p> <p> Please call me on ********** </p>