WM
Wesme M

1 reviews | Active since Oct 2017

11 May 2018, 16:16

NON-EXISTENT CANCELLATION PROCESS BY VODACOM

Cancellation of Contract

After many attempts over the course of many months, I have been unable to cancel my incapacitated father's cellphone account. In the end, we were forced to stop the debit orders. My father has now been handed over to the debt collectors. I simply do not have the energy to once again BEG Vodacom to close an account that has obviously been dormant for many months. Vodacom does simply not perform, yet you better pay them for undelivered services.

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Replies (2)
Vodacom
Vodacom's reply11 May 2018, 16:39
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 May 2018, 10:56
Official

Good Day Wesme

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team