AR
Alicia R

1 reviews | Active since Sept 2014

04 Jan 2019, 10:42

Non-existent cancellation

My data contract, which was sold to me as a 20gig anytime, 20gig night surfer is actually a 10gig anytime, 10gig night surfer contract.

Absolutely pathetic service from Vodacom as usual, after trying to get through to your call centre 4x (holding on for min 20mins each time) I finally got through to a cancellation agent Andiswa who told me this would be premature cancellation and cost me R2800 or alternately migration which would cost even more.

For a data contract? How does DATA even warrant a cancellation fee this big? The device is not even worth R500.

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2019, 10:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,