non existant customer service

I wish I could leave a zero-star rating! It has taken 4 phone calls where they actually upgraded my contract and a physical visit to Vodacom where they took my cancellation fees and didn't process the cancellation to try and cancel my two contracts! I actually just wanted to downgrade my main line as I am emigrating but it seems that is not possible ( one would think some money would be better than none ... but apparently not to Vodacom) even though I didn't take a handset - so cancellation it is. What a mission and on top of that a rip-off!