Hellopeter
Share Your Experience
ML
Mark L

1 reviews | Active since May 2013

01 Dec 2017, 15:22

Non Existant Call Back Service

On Black Friday I decided to upgrade my contract online. I went through the process and they then said they would contact me within 24 hours to finalise the deal. The reference I was given was JOWBTK. Well it is now a week later no one has contacted me. So yesterday I tried to complain so used their call back service. At 09h54 yesterday I got an sms from 082111 thanking me for contacting them and they would contact me in 24 hours. No surprise then that no one has contacted me. This is not the first time this has happened, my stupidity to try it again I suppose.

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2017, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Dec 2017, 09:20
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,

ML
Mark L's update04 Dec 2017, 12:33
Reviewer Update
Vodacom should read my complaint properly. Their official reply is sorry but in terms of their policies deals are only valid while they have stock. What has that got to do with my complaint. I was complaining that there was no call back or follow up. If you had phoned me to say that the special was finished I would have no issue but no one phoned me. Seriously Vodacom you should be doing much better than this. By the way they contacted me via sms, still no phone call.