LL
Lena L

1 reviews | Active since Oct 2019

08 Oct 2019, 08:17

Non existan Vodacom Fibre instalation

If there was a zero rating I would give vodacom. I've been having different technicians from vodacom call me, sms, send emails wanting to install Fibre at my house everyday. I'm not exaggerating! Everyday my response has been "I'm not ready to install Fibre, please call me at the end of October 2019". Today I receive an sms and 2 emails confirming that vodacom Fibre has been successfully installed at my house. This is without them ever coming to my house or me giving them permission to install it! Then I call their call center which took 5 minutes for them to generate a reference number for me to cancel the Fibre. The operator then tell me there's no number where I can call and lay a complaint with vodacom. Vodacom is really *****ing us, is this now their way of increasing sales by robbing customers and shoving products down our throats?

0
Replies (3)
Vodacom
Vodacom's reply08 Oct 2019, 09:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Oct 2019, 10:09
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team
LL
Lena L's update24 Oct 2019, 10:56
Reviewer Update
How could Vodacom say they resolved anything. The gentleman called and I explained what happened to him. he then responded by saying OK and dropped the phone.
He didn't say anything more.