NC
Natasha C
1 reviews | Active since Oct 2021
13 Oct 2021, 20:40
Non excisting Service or Assistance from Vodacom!!!
Worst service ever received after logging a *****ulant upgrade that was done on my contract.
Its Unacceptable that after being a customer with Vodacom for over 15 years to be treated in this manner!
Since the 8th of September 2021 I have sent 7 emails with the supporting documents as requested by Vodacom's ***** department, today 13 October 2021 I received yet another request for the same documents, with no feedback on my previous emails what so ever!!
Never in my life will I ever recommend Vodacom to anyone anymore as you receive no service what so ever!!
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Replies (2)
Vodacom's replyOfficial
14 Oct 2021, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NC
Natasha C's updateReviewer Update
14 Oct 2021, 10:01I was not contacted via Whatsapp, I was contacted telephonicly and per email from Vodacom Consultants. I have 4 email addresses from Vodacom which I requested feedback from.
Nomvula Ma***oana
Thato Gladnezs Molapile
***
***
And after 35 days and as of today 8 emails, I have still not received any feedback.
So basicly what you are confirming is that no one can trust any communication from Vodacom or their consultants.
Nomvula Ma***oana
Thato Gladnezs Molapile
***
***
And after 35 days and as of today 8 emails, I have still not received any feedback.
So basicly what you are confirming is that no one can trust any communication from Vodacom or their consultants.
NC
Natasha C's update14 Oct 2021, 10:01
Reviewer Update
I was not contacted via Whatsapp, I was contacted telephonicly and per email from Vodacom Consultants. I have 4 email addresses from Vodacom which I requested feedback from.
Nomvula Ma***oana
Thato Gladnezs Molapile
***
***
And after 35 days and as of today 8 emails, I have still not received any feedback.
So basicly what you are confirming is that no one can trust any communication from Vodacom or their consultants.
Nomvula Ma***oana
Thato Gladnezs Molapile
***
***
And after 35 days and as of today 8 emails, I have still not received any feedback.
So basicly what you are confirming is that no one can trust any communication from Vodacom or their consultants.