Non-excisting service.

Before my son left for the USA, he activated sms roaming, but it didn't work when he got to the USA. So I had to phone in to get it activated (contract is on my name) After holding on for a very long time, since the system was slow, the agents said she will phone me back, which she did. She confirmed that the roaming was activated, and it did work. However, after a week, the roaming stopped working again, and my son tried to activate it again - but could not. This morning I went to a Vodacom store and after the guy was on the system trying to see what the problem was, he told me that I will have to phone them, as he cannot do it from his side.... I got home and phoned in...when I finally got through after a very long wait, I was told they cannot help me and that I must first go back to the store as the account is now pending... I tried for over an HOUR before the phone in the store was answered!!!! The assistent then closed the pending matter and I phoned Vodacom Customer Care again. The result after a call that took 34 Minutes, I was told that they cannot activate it on their side since there is no such option!!! And that after it was done a week ago????? I am so FED-UP with this total lack of service and are considering to cancel all our Vodacom contracts...My son in now sitting in the USA with no roaming on his phone... what a mess.