LB
Luan B
1 reviews | Active since Sept 2022
10 Jan 2023, 09:13
Non ecisting service
Bought a Nokia Wifi and have been struggling for more than 3 months.just te get it to work and have visited numerous Vodacom shops without success - they have put a password on the sim so that I can not use it in any wifi or ****le thus making it impossible to use but greedingly taking the money every month without trying to resolve the issue and refusing to give me the contact details of the office of the CEO
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2023, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2023, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2023, 11:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
This is in hand with the Social Media Team who have escalated this to the Technical Team. Regards Consumer Website Team
This is in hand with the Social Media Team who have escalated this to the Technical Team. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2023, 11:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
This is in hand with the Social Media Team who have escalated this to the Technical Team. Regards Consumer Website Team
This is in hand with the Social Media Team who have escalated this to the Technical Team. Regards Consumer Website Team
Best regards,
LB
Luan B's updateReviewer Update
10 Jan 2023, 12:08Not good enough Vodacom has put a password on the sim card and they now request me to remove the password to enable the Gateway to reach the Wifi - all I want is a sim card I can use in any rooter or ****le - this Nokia 5G wifi is the worst I ever had or try to use and you are selling it as the best - what a joke !!!!!!!
LB
Luan B's update10 Jan 2023, 12:08
Reviewer Update
Not good enough Vodacom has put a password on the sim card and they now request me to remove the password to enable the Gateway to reach the Wifi - all I want is a sim card I can use in any rooter or ****le - this Nokia 5G wifi is the worst I ever had or try to use and you are selling it as the best - what a joke !!!!!!!