Non-Disclosure from the Upgrades Dept

<p>My upgrade is officially due on 14/08/2016 but I called the Upgrades dept at the end of July and asked whether I could upgrade early. The consultant confirmed with her manager and I was advised that he approved and authorised the upgrade. I waited a few days for the phone due to stock availability. I have not used the phone as yet as I was still making use of my current handset, however, i have now lost the phone but I cannot do a sim swap because apparently my account is in arrears. I have found out that the Upgrades dept have drawn up an invoice on 29/07/2016 for R1900 for the new phone??? How is this possible when I specifically asked the agent what additional costs are applicable - she only mentioned that i will still be liable for my current handset subsidy up until expiry of my contract. I feel that I have been **** to and now i am without my number as i cant do a simswap because of this issue. I REFUSE to pay for this R1900 invoice as this was not disclosed to me on the call nor was there any communication sent to me which i have accepted. I would like the call to be retrieved as I will be taking the matter further. I am shocked with the service received as i now cannot get any help from Vodacom because of an apparent arrear account.</p>