UL
Unica L

1 reviews | Active since Jul 2012

12 Dec 2016, 16:28

Non Disclosure

<p>So in teh begining of the month I was advised that I can upgrade the 6th of Dec, I went to vodacom and had my upgrade done and was advised that the new amount I will be paying is R806.73 on the contract all good and well then suddenly today to my shock I noted on the invoice that I am going to pay R1086.34 and not the R806.73 as disclosed to me. Apparently even though you have upgraded you still keep paying for the old device you use to have so now I am paying for two phones never ever in my 10 years with vodacom have I ever had or heard of this when upgrading no one as ever disclosed this to me or have i ever paid more than I should have. If i knew this was how it was going to be i would rather then just not have upgraded. But you wait till its to late then you want to advise your clients, this is misleading and non disclosure and i will not leave it at this..Pathetic!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,