Non delivery/Pathetic Service and early debits

I am so disappointed with Vodacom service and if from inception I am experiencing this when will 24 months end? What one need to remember is we come to you as customers who has a need your part is to fulfill my need and deliver. What frustrate me most is the fact that you ask to be sure and know so you plan ahead you get a promise and over again there is no delivery towards it My goodness why? As consumers we don't deserve to be told the truth and we know what to expect and make own choices to go to neighbor who can deliver?

Saturday I went to your branch in Pavillion, so at first was welcomed and kept informed as I was waiting outside to get to the store. Please consider having chair outside for pregnant ladies as I am - thanks. Then my problem started when I was promised on my request to get the parcel delivered to GP was promised on Monday then I trusted to my shocking surprised yesterday the parcel on Tuesday was still in Pavillion if I had not make a call to question who knows when will it been dispatched? That was my first issue second issue to get update to resolve this I had to buy airtime to call the branch was on the phone all together for 36min and I was promised in the morning Mem your parcel will be delivered we have verified. Was bought 3G data trying to solve issue of needing contract and settle for Monday. The promise again at 8 in the morning your parcel will be delivered then took upon myself to follow up because I no longer trust you and guess what your courier company is telling me only this afternoon it will be delivered....ohhh really and to top it all I have been debited some pro rata which I was told will be debited on the debit day when I have not even received the full service what is this vodacom really? Is this how we supposed to be treated and this pathetic service all together