Non Delivery on Purchases

Over the last 3 months I have been battling with Vodacom. The CEO ********** ECLO ********** and SRM ********** has been emailed 6 times before I got the first response. Since then I have been dealing with Mr Monwabisi, which in my opinion is such an suborn and obnoxious man that he refuses to hear reasoning. I have made 5 purchases on the 'myvodacom' app for data, where they advertise clearly 1GBx2, but when I purchase I only receive 1GB. This to me is *****ing from me, as I have bought a package that is supposed to deliver 2GB. This is marketed like this and not being delivered.

Vodacom's Online team pulled some report stating that I have received my data and that my claims are false. However as the ECLO informed me of this, I video'd the purchase of more data (5th purchase) on the 'myvodacom' app and the same thing occurred, I only received 50% of my data. Thus being ****** from again.

the ECLO states that there is no way that they will cancel my contract as they have done what they are supposed to from there side. However I have been sitting for 4 days without data that I have purchased (averaged 1 week before they deliver on the data). I have only once received 1GB data to apologize for the inconvenience. the CEO and ECLO refuses to compensate me for the inconvenience, and the call center (completely useless) ensures that the problem has been resolved once they have done their investigation onto why this is happening.

This is **************** and the 'leading' company in SA is clearly filled with *******ion, and *****ing from bottom line consumers.