Non delivery of TV

I really am upset, I have been patient, but it is now over a month that I have not received my TV.

I upgraded my contract at Vodacom and added a 75 inch TV which was on promotion, this was done on the 27th February, on the 3rd of March I received conformation from Samsung that I was successful and they have sent the request to Vodacom to deliver the TV. See attached emails as well as screenshots. I have heard nothing about the TV even though I have sent emails requesting feedback.

On Friday 28th March I received 2 SMS’s from Skynet reference number A75-3WAE-33H7-RCWB , the first one to notify me that my TV was being delivered to the delivery branch, and the second to advise that the TV was delivered to IRENE, I have no idea who IRENE is or why the TV was delivered to IRENE, even though my delivery details were provided. No waybill number was issued, no tracking number provided by Vodacom, Skynet.

This leads me to believe that my TV was ****** by Skynet and delivered or sold to someone else. As it stands I do not have the TV, and have been charged for this TV for the second month. I need this resolved and my TV (not the TV delivered to IRENE as this would then be a second hand TV, I require a new TV with exactly the same specs as I ordered.

@vodacom please advise on a refund for the product I do not have @skynet please advise on how it is possible that your delivery team can deliver to an incorrect address, no tracking number provided and no waybill provided as well as how this will be resolved

I will be taking to social media, ombudsman, and opening a case of theft at the SAPS, should this not be resolved by end of this week and my TV not delivered.