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Stephen M
1 reviews | Active since Jan 2019
23 Sept 2022, 10:47
Non delivery of services paid
Vodacom does not care about their customers at all. They only care about debiting our accounts and not providing the service paid for. I have been paying for a product that I am not using since April 2022 to date.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Sept 2022, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Sept 2022, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Stephen M's updateReviewer Update
01 Oct 2022, 06:10I am still waiting for your consultant to contact me
SM
Stephen M's update01 Oct 2022, 06:10
Reviewer Update
I am still waiting for your consultant to contact me
SM
Stephen M's updateReviewer Update
03 Oct 2022, 14:21Good day
The cancellation was done successfully yes, however, I have not been refunded all the monies owed to me and nobody seems to be willing to assist. I have been debited yet again this month (30 September 2022) for the same service that I have not been able to use since April 2022.
The cancellation was done successfully yes, however, I have not been refunded all the monies owed to me and nobody seems to be willing to assist. I have been debited yet again this month (30 September 2022) for the same service that I have not been able to use since April 2022.
SM
Stephen M's update03 Oct 2022, 14:21
Reviewer Update
Good day
The cancellation was done successfully yes, however, I have not been refunded all the monies owed to me and nobody seems to be willing to assist. I have been debited yet again this month (30 September 2022) for the same service that I have not been able to use since April 2022.
The cancellation was done successfully yes, however, I have not been refunded all the monies owed to me and nobody seems to be willing to assist. I have been debited yet again this month (30 September 2022) for the same service that I have not been able to use since April 2022.