BZ
Bongani Z
1 reviews | Active since Feb 2018
24 Dec 2018, 10:14
Non-delivery of ordered goods
I have ordered online for a 10Gig 24 month contract and was supposed to be delivered sometime this month but I have yet to receive the package. I have called the call centre and they keep sending me from pillar to post. My account is reflecting that the funds are going to be debited from my account but I have neither received nor used the service.
Please assist my phone number is 082***8805, I have been receiving all my orders on the registered address, I first received a Sony package in August and a Samsung package in November but now they can’t deliver the simcard I ordered? This is not at all good service.
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Replies (3)
Vodacom's replyOfficial
24 Dec 2018, 10:19 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2018, 10:19
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Jan 2019, 18:10Dear Bongani,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply14 Jan 2019, 18:10
Official
Dear Bongani,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
BZ
Bongani Z's updateReviewer Update
21 Jan 2019, 13:18Hello Vodacom
A while ago I spoke with Ashwin who said he is going to pass a creit on my account and assured me that everything is sorted. But now I go and login and relalise that everytrhing is still the way it was. What is going on here? Please sort me out.
BZ
Bongani Z's update21 Jan 2019, 13:18
Reviewer Update
Hello Vodacom
A while ago I spoke with Ashwin who said he is going to pass a creit on my account and assured me that everything is sorted. But now I go and login and relalise that everytrhing is still the way it was. What is going on here? Please sort me out.