Non-delivery of online deal

<p>Two months ago, my husband upgraded online, with 10G thrown in as part of the deal. Three consultants confirmed this verbally and told us the data would be added on 1 July. After numerous time-consuming phone calls (explaining the problem to each new consultant) and various emails, the data has still not been added. The last communication from them was on 31 July, promising to contact us once the review department has had a look at it. This issue has long stopped to be about the 10 G, but centres around our disappointment in their poor service. After many years of being a Vodacom customer, I have lost confidence in them.</p>