Non-delivery of new phone & tablet

<p>My Vodacom number is ********** . I was due for an upgrade the end of last year, so on 22 DECEMBER 2016 I arranged this via Vodacom Online, I selected a Samsung Galaxy Curve and tablet as part of a flexible talk/data package. A consultant phoned me and confirmed the relevant Ts & Cs with me and I formally accepted them. The consultant asked me to confirm the delivery address (which is my residence) and told me I had to be there personally to receive the delivery, which he said WOULD TAKE 3 - 4 WORKING DAYS.</p> <p>It is now exactly SIX WEEKS later and I have still not received either the promised items, nor any explanation from Vodacom. I have phoned various customer service, upgrade and client retention numbers repeatedly and invariably been told that the individual answering wasn't able to assist me. I have been a loyal Vodacom customer for nearly 20 years, and take huge offence at this unacceptable behaviour.</p> <p>Louis Rossouw, Faerie Glen </p>