AS
Anne S
1 reviews | Active since May 2023
22 May 2023, 20:13
Non delivery of new device.
In short. I was supposed to receive an upgrade device in October 2022. I am still waiting. I cannot cancel. I cannot upgrade. I have spent hour and hours on phone. I have sent many emails. I have had some people wanting to help me who promise to call me back. I have been shoved from pillar to post. Eight months later, no resolution.
Helpful (0)
Replies (3)0
Replies (3)AS
Anne S's updateReviewer Update
22 May 2023, 20:23This was meant to have no stars!! My mistake
AS
Anne S's update22 May 2023, 20:23
Reviewer Update
This was meant to have no stars!! My mistake
Vodacom's replyOfficial
23 May 2023, 08:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2023, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Anne S's updateReviewer Update
23 May 2023, 12:35How amazing is that!!! Sorted. Thank you Marlin from Vodacom/ hello Peter for your efficient help. VODACOM your shoddy service is a disgrace.
AS
Anne S's update23 May 2023, 12:35
Reviewer Update
How amazing is that!!! Sorted. Thank you Marlin from Vodacom/ hello Peter for your efficient help. VODACOM your shoddy service is a disgrace.