Non-delivery of device on upgrade

On Thursday 21 September I accepted a telephonic upgrade to my device from Vodacom. I was told the estimated time of delivery would be Tuesday 26 September, (24 to 48 Hours). Until today I have not received my delivery.

I phoned them back on Wednesday 27 September, spoke to Jocelyn, who directed me to their couriers, Ram. I was given the reference k ********** . Ram does not have such a reference number on their records.

I phoned Vodacom back today again, 29 September, and was told the non-delivery was due to there not being stock of the cellphone. When I accepted the upgrade offer last Thursday, I specifically made sure that there was stock available.

I was promised a confirmation SMS from Vodacom, till now no such SMS has materialized.

I have no clue where to go from here, or even if I am receiving this new phone.

(cell ********** )